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Peer Support

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Join the Community. Feel better.

Diane Faenza

This photo by nurse Diane Faenza went viral last year

Welcome Maimonides Team!

I want to personally thank you for joining the Dugri community of healthcare workers and first responders who keep it real and support one another.

The word ‘Dugri’ might sound a little foreign … and that’s because it is! In Hebrew, it means “Real Talk.” As a former commander in the Israeli Navy SEALs, a hostage negotiator, and later a trained clinician, I’ve realized the importance – the vital importance – of real talk. People who deal with stressful, potentially traumatic events need a safe space to share and be heard. Peer-to-peer support is the name of the game here.  Connection with people who have been there with you and “get it” has been proven to reduce stress.

The Dugri protocol is a simple set of questions that provides a framework for supportive and meaningful peer conversation. This method has been implemented with tens of thousands of first responders and health care workers all over the world at times of crisis. It relies on the power of human connection to help us feel better. The result is a quick release of stress, an increase in work satisfaction and an overall sense of feeling better.

We’ve now taken the Dugri protocol I’ve used all over the world in crisis response and put it into the form of a mobile app. That way, more people can use it, help others, and be helped.

Together with MMC leadership, we’re excited to welcome you to the Dugri community. Download the app and join us today.

Thanks again,

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Yotam Dagan

President, Chief Dugri Officer and Founder

The Dugri Protocol

The Dugri protocol offers peers a structured sequence of questions to make sense of overwhelming feelings.

The story moves from facts to emotions to coping to meaning to positive change.

Emotional Storytelling
facilitates “Real Talk”

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01

The
Backstory

What happened?
What’s happening now?

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02

The Now
Story

What troubles you the most?
How do you feel?

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03

The Future
Story

What is the takeaway?
Is there an opportunity?

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Why Dugri Now?

A Huge
Challenge

Unprecedented levels of burnout,
anxiety, and depression have led to
a morale crisis and staff exodus.

The Solution

Dugri offers care for our caregivers through a safe and anonymous peer support network.

Traditional methods of support fall short due to:

  • Stigma
  • Fear of “letting guard down”
  • Limited access & high cost
  • Shortage of mental health providers
  • Overwhelmed systems
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The Dugri
difference:

  • Peer-Based & Judgement free
  • Tailored to our community
  • Private and confidential
  • Simple & Accessible

Dugri offers 24/7 access to empathetic peers with multiple ways to connect:

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Gather:

Community Forum

Timely content tailored to- and supplied by- your peers.

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Exchange:

Text and Voice Messaging

1:1 asynchronous dialogue.

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Live:

Real-time audio call

Confidential live call with a peer.

Dugri Overview

Who We Are

A confidential, non-judgemental community of peers, here to give and receive support.

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What We Do

Dugri gives healthcare workers and first responders a place to belong. Here we share each other’s burdens and make them more bearable. Using a proven framework, the app facilitates compassionate conversation.

What We Aren’t

  • No paid therapists, just peers helping each other
  • No ads
  • No selfies, anonymity always!
  • No haters or trolls
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faq

FAQ’s

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What does Dugri mean?

Adapted from Turkish into Arabic, then into modern Hebrew slang, dugri is defined as “straightforward”—speaking freely, saying what is on one’s mind. To speak dugri is to tell it like it is.

Who is Dugri for?

Dugri was made for those who have dedicated their lives to serving others. If you protect or care for people in your job and need to talk about it, Dugri is for you. We offer two separate, tailored spaces where peers can share the experiences, emotions and concerns unique to their community:

Veterans: welcoming all US veterans and their families.
Healthcare workers: welcoming all healthcare professionals and first responders

Is Dugri a replacement for therapy?

Absolutely not. Dugri cannot substitute for professional therapy but can be used as an adjunct to therapy or an element of peer support and self-care.

Those in crisis or in need of immediate medical help should call 911 or dial the Suicide Prevention Hotline: 800-273-TALK (8255)

How does Dugri safeguard users’ privacy?

Dugri is a safe space where we commit to having each other’s backs. Dugri ensures the privacy essential to establishing safety and trust with the following guardrails:

Dugri audio sessions are never recorded or listened to by Dugri staff or associates.

Upon signing up, users must accept terms and conditions that include the duty to protect and honor each other’s privacy and keep everything said during Dugri sessions confidential. All Dugri community forums are moderated and users must agree to community guidelines honoring privacy before participating in forums. However, Dugri cannot guarantee that all users comply with the guidelines. Dugri will take reasonable efforts to enforce the guidelines including denial of access for users’ who abused their rights to use the Dugri platform.

What is Dugri all about?

Dugri’s mission is to improve emotional well-being, anytime anywhere, by connecting people in a safe environment.

Who is the team behind Dugri?

Our team is made up of psychologists, physicians, nurses, trauma experts, and technologists. Through decades of field work with elite Special Forces, medical teams, first responders, athletes, and civilians all over the world, we have developed a system for discharging stress, enhancing wellness, and improving resilience and mission excellence. We have done this in person during and after catastrophic disasters including 9/11, the Boston marathon bombings, the Parkland school shooting, major terrorist bombings in the EU and Middle East, and natural disasters.

We created the Dugri app to deliver this same proven support to hardworking healthcare workers, whose stresses and challenges are unique to them.

What is the Dugri Protocol and where has it been used?

Harnessing Stress to Excellence (HASTE) is the resilience model at the foundation of Dugri. In keeping with our core mission, it focuses on promoting personal wellness and better professional functioning. Developed over decades working with military special forces, emergency medical and surgical teams, corporate leadership and first responders, HASTE has been successfully implemented around the world.

Where can I find technical help?

support@dugri.us

Where can I send feedback?

feedback@dugri.us

Where can I learn about offering Dugri as a benefit to my employees?

info@dugri.us

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Download the Dugri app and join your community.