Though the supportive community fostered by Dugri can help to alleviate stress, Dugri is not a substitute for professional therapy and Dugri allies are not equipped to assist in times of crisis. If you are experiencing a medical or psychiatric emergency, please call or text the Suicide and Crisis Lifeline at 988. Since your safety is our utmost priority, all crisis conversations that take place inside the app will be escalated to connect you to the appropriate resources for support.
Rest assured that you are not alone and help is available for whatever crisis you are experiencing. Find the assistance most relevant to your situation:
Veterans Crisis Hotline: 1-800-273-8255 (press 1)
National Domestic Violence Hotline: 800-799-SAFE (7233)
Substance Abuse Helpline: 800-662-HELP (4357)1)
Concerned about an ally?
Dugri is a place for honest and emotional conversation, a place to give and receive support. It is not, however, a replacement for professional support or a sufficient outlet for someone who’s in crisis. The first step is understanding when a conversation has exceeded Dugri’s capacity as a peer support tool.
What is the difference between stress, distress, and emotional crisis?
Stress: Life’s personal and professional burdens weigh on us. It is usually experienced as an ongoing feeling of pressure, unease, and an accompanying sense of anxiety. Stress in small bites can help you stay alert and at your best. Over time, stress can build and exacerbate distress and burnout. Dugri can help you seek support by talking to an ally and unburdening yourself.
Distress: Distress is when stress starts to get out of control: the general feeling that “this is too much for me to handle.” The mood worsens, anxiety rises and depression often sets in. It’s not healthy and obviously not fun. Dugri can ease your distress, and help you manage your stress levels to maintain wellness.
Extreme emotional crisis: When high levels of stress outweigh one’s coping resources, distress turns into crisis. A crisis can be the outcome of life changes—relocation, job loss, a relationship issue, loss and bereavement, or other traumatic experiences. At the height of a personal crisis, rage, depression, and severe anxiety can trigger extreme emotional emergencies: situations where thoughts of death and suicide may occur. Those in emotional crisis may find themselves contemplating plans for self harm or violence to others.
Is Dugri made for extreme emotional crises?
We are here for each other and to provide support, but each ally must be responsible for his or her own health and security. Please seek advice from your general practitioner or mental health professional to address your medical and mental health needs. Dugri cannot replace medical or mental health services.
How to react to an ally in an extreme emotional crisis?
Dugri cannot replace medical or mental health services. When you sense that an ally is in extreme emotional crisis, it’s best to tap the icon to Offer Support . This sends a notification referring them to appropriate emergency resources.
Rest assured that you are doing right by your ally—and yourself—in connecting them to the help they need.
Know that this referral is the best way to care for your ally and that you are in no way emotionally responsible or liable for the next steps, which Dugri will present to your ally in the form of trusted support services
We realize these interactions may be hard to process. If you need support, please post an Exchange or schedule a Live Call to connect with a peer or reach out to the Dugri team at firstname.lastname@example.org.